1. Introduction

This Privacy Policy explains how Cineviz collects, stores, uses and protects the information provided by customers when they engage with the Cineviz website or place an order through the platform. The purpose of this policy is to ensure transparency regarding the handling of personal data and to outline the responsibilities that apply to both Cineviz and the customer in relation to data protection. By visiting the Cineviz website, creating an account or completing a purchase, the customer acknowledges that they have read and understood this Privacy Policy and agree to the manner in which their information is processed in accordance with the terms described herein.

2. Information Collected and the Purpose of Collection

Cineviz collects only the information necessary to process customer orders and maintain effective communication. This includes the customer’s name, contact number, email address, shipping details and transactional information regarding the order placed. The information is collected at the time of checkout and is used exclusively for the purposes of order fulfilment, customer communication, shipping coordination and service-related updates. Cineviz does not request or collect unnecessary personal details and does not require customers to disclose information that is unrelated to the delivery or service process.

3. Use of Customer Information

The information collected by Cineviz is used primarily to facilitate order processing, dispatch and delivery. This includes verifying customer details, confirming payments, coordinating courier services, providing tracking updates, and addressing customer queries or support requests. Customer information may also be used to improve website functionality, enhance user experience and analyse operational performance. Cineviz ensures that customer data is used only for legitimate business purposes directly connected to the service provided and does not engage in the sale, barter or unauthorised sharing of personal information for commercial gain.

4. Sharing of Information with Third-Party Service Providers

Cineviz shares customer information only with trusted third-party partners who are essential to fulfilling the customer’s order. This includes payment gateway providers responsible for processing secure transactions and courier partners responsible for the physical delivery of the product. Cineviz shares only the minimum information required to complete the respective function, such as contact details for communication and delivery. Once the shipment has been handed over to the courier, the sharing of information becomes irreversible, as courier partners require recipient details to complete delivery. Customers acknowledge that their information cannot be withdrawn from courier systems once dispatch has occurred.

5. Protection and Security of Stored Information

Cineviz implements reasonable security measures to protect the information stored within its systems. Customer data is kept confidential and accessed only by authorised personnel for operational purposes. Cineviz does not store sensitive payment details such as card numbers, bank account information or authentication credentials. All financial transactions are processed by secure, compliant payment gateways that adhere to regulatory requirements and industry standards. While Cineviz takes precautions to safeguard customer information, customers acknowledge that no online platform can guarantee absolute protection against external threats, and they are encouraged to maintain the privacy of their own login credentials and personal information.

6. Cookies, Website Behaviour and Usage Tracking

Cineviz does not use cookies for advertising, retargeting or behavioural tracking. The Cineviz website does not deploy third-party tracking cookies or analytics cookies for the purpose of profiling visitors or delivering targeted advertising. The platform may use only minimal, strictly essential session mechanisms that are required to preserve an active shopping session and enable the basic functioning of the cart during a single browser session; such mechanisms do not persist beyond the session and are not used for analytics or marketing. Customers who prefer not to use the Cineviz website may choose not to create an account or to refrain from interacting with the site; however, the absence of such session mechanisms may limit certain short-lived site functions such as maintaining an active cart during a single visit.

7. Customer Rights Regarding Data and Requests for Deletion

Customers may request the deletion of their personal information stored with Cineviz, provided that such data is not required for ongoing orders, regulatory compliance, tax obligations or internal record-keeping mandated by operational needs. Cineviz will process deletion requests for data stored internally; however, customers acknowledge that data already shared with courier partners for delivery cannot be recalled or deleted once the order has been dispatched, as courier systems require recipient details to complete delivery and maintain shipping logs.

8. Data Retention and Regulatory Requirements

Cineviz retains certain information for periods necessary to comply with business, legal and accounting requirements. This may include maintaining records related to completed orders, invoices and support interactions. Such retention is required to meet statutory obligations, manage audits, maintain transaction histories and ensure accurate reporting. Customers acknowledge that certain data cannot be deleted if it is required for compliance with applicable laws.

9. Compliance with Legal Obligations and Government Regulations

Cineviz will disclose customer information if required by law or by governmental authorities acting under legal authority, including in the event of investigations, compliance checks or regulatory audits. Such disclosures will occur only when mandatory and will be limited to the extent required by the applicable authority. Customers acknowledge that Cineviz may be compelled by law to provide information without prior notice in specific circumstances as defined by governing regulations.

10. Updates to the Privacy Policy

Cineviz may update or modify this Privacy Policy periodically to reflect operational changes, legal requirements or improvements in data-handling practices. Customers are encouraged to review the policy regularly to stay informed of updates. Continued use of the website or placement of new orders after such updates constitutes acceptance of the revised policy.

By accessing the Cineviz website or placing an order, the customer confirms that they have read, understood and agreed to all provisions of this Privacy Policy. These terms govern the relationship between Cineviz and the customer with respect to the handling, protection and use of personal information.