1. Introduction

This Shipping and Delivery Policy describes the manner in which Cineviz manages the dispatch, transportation and delivery of its products to customers both within India and internationally. The purpose of this document is to set clear expectations regarding how orders move through our fulfilment cycle, how timelines are determined, and what responsibilities apply to both Cineviz and the customer once an order has been placed. By placing an order with Cineviz, the customer acknowledges that all dispatch and delivery processes will operate according to the terms described in this policy, and that these terms form an essential part of the overall purchase agreement.

2. Scope of Shipping Services and Regional Availability

Cineviz currently ships orders across India and to selected international destinations based on the accessibility and coverage offered by our courier and logistics partners. The availability of service to any location is determined by several factors including operational feasibility, regulatory conditions, courier network capability, and the delivery readiness of the destination postal system. If a particular pincode or region becomes temporarily unavailable due to courier restrictions or external conditions, Cineviz may suspend service to that area without prior notice. Customers must review shipping availability at the time of placing their order, as it may vary from time to time.

3. Processing Time Before Dispatch

All orders require a processing window before dispatch, during which Cineviz allocates inventory, conducts internal checks, completes packaging, and hands the shipment over to the courier. For regular (non–pre-sale) orders, this processing period generally requires a few working days, although the exact duration may vary depending on order volume, operational workload, stock availability and external conditions beyond Cineviz’s control. Cineviz does not guarantee same-day or next-day dispatch and customers should allow adequate time for internal processing before expecting the order to begin its transit journey.

4. Pre-Sale Orders and Expected Dispatch Timelines

Certain products offered by Cineviz may be listed as pre-sale items, meaning they will be dispatched only after the date announced on the product page. Customers placing a pre-sale order acknowledge that dispatch cannot occur before the indicated start date and that subsequent handling and packaging may require additional processing time before the order is transferred to the courier. All timelines associated with pre-sale products are indicative and may be adjusted based on printing schedules, production flow, availability of stock, and operational conditions that emerge during the fulfilment period. Customers are encouraged to monitor the product page for the most up-to-date information.

5. Delivery Timelines and Estimated Transit Duration

Delivery timelines provided at the time of checkout or displayed by courier tracking services are estimates calculated based on average transit conditions. These timelines may vary due to factors such as weather disruptions, regional restrictions, infrastructure limitations, high-volume courier periods, national holidays or operational issues faced by the courier during sorting and routing. Cineviz does not have control over courier transit speed, rerouting decisions or last-mile delivery patterns, and therefore cannot guarantee a specific delivery date. Customers should treat all delivery timelines as approximate and subject to change without prior notification.

6. Tracking Information and Customer Responsibility After Dispatch

Once an order has been dispatched and the tracking number has been generated, Cineviz will share the tracking details with the customer through email or the contact method provided at checkout. From this point, it becomes the customer’s responsibility to track the movement of their shipment and ensure that they are available for delivery when the courier attempts to deliver the order. Customers must monitor the progress of their shipment, respond promptly to courier calls or messages, and take any action required to facilitate successful delivery. Delivery failures arising from customer unavailability, failure to respond to courier communication, or lack of attention to tracking updates do not constitute grounds for refund or replacement.

7. Undelivered Orders, Failed Attempts and Return to Origin (RTO)

An order may be marked as undeliverable or returned to origin if the courier is unable to complete delivery due to circumstances such as an incorrect or incomplete address, repeated unsuccessful delivery attempts, an unreachable phone number, refusal of delivery by the customer, or restrictions imposed by local authorities. When an order is returned to Cineviz for any of these reasons, Cineviz considers its responsibility fulfilled to the extent possible. Since the printing, packing, dispatch and delivery attempts have already been completed, Cineviz cannot provide a refund or replacement for RTO shipments. Customers wishing to receive the order must place a new order with accurate and complete details.

8. International Shipping, Customs Regulations and Local Postal Transfers

Cineviz offers international shipping to select regions based on the coverage of our logistics partners. Customers ordering from outside India must be aware that shipments may be subject to customs fees, import duties or local taxes imposed by the destination country. These charges must be paid by the customer directly to the relevant authorities. If the customer refuses to pay customs charges or if the shipment is delayed, inspected or held by customs authorities, Cineviz cannot be held responsible for the delay or outcome. In some countries, courier partners may transfer the parcel to a local postal service for final delivery, and Cineviz cannot control the operations, timelines or delivery standards of these postal agencies. Delivery confirmation provided by the courier or postal service will be treated as proof of fulfilment.

9. Delays, Operational Disruptions and External Factors

Delivery timelines may be impacted by circumstances beyond Cineviz’s control, including operational backlogs at courier hubs, adverse weather conditions, natural disturbances, transportation strikes, regional restrictions, or changes in courier routing. Cineviz offers full assistance in tracking and clarifying the status of the shipment but cannot be held liable for delays caused by third-party logistics providers or external events. Customers are encouraged to allow reasonable additional time for delivery during high-volume periods or national-level disruptions.

10. Updates to Dispatch Dates, Delivery Estimates and Shipping Information

Cineviz may update or modify dispatch estimates, delivery timelines, pre-sale dates, stock statuses or shipping conditions at any time based on operational requirements and courier performance. Customers acknowledge that the Cineviz website is the most current and authoritative source of shipping-related information and that Cineviz is not obligated to provide individual notifications regarding updates. Adjustments to timelines or shipping conditions do not serve as grounds for cancellation, refund or compensation.

11. Completion of Delivery and Transfer of Responsibility

Once a shipment is marked as delivered by the courier or by the local postal authority in case of international orders, the responsibility of Cineviz for that order is considered complete. Claims of non-receipt after confirmed delivery cannot be validated by Cineviz and therefore cannot be accepted. Customers should ensure that someone is available at the delivery location to receive the order.

12. Acceptance of the Shipping and Delivery Policy

By placing an order with Cineviz, the customer acknowledges that they have understood and accepted all terms outlined in this Shipping and Delivery Policy. These terms govern all aspects of fulfilment and delivery and apply to every order without exception.